1. As soon as the order gets placed, we start processing it. Hence, no cancellations of the order shall be made to claim a refund of the paid amount. In the case of courier, Products cancellation is not possible if the product is dispatched and Orders for Personalised Products once placed cannot be cancelled.

2. Refund shall be made under the following conditions:

a. Order was not delivered to the recipient. (This does not include the case for unfounded recipient )

b. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

3. A refund can only be requested in case of service failure. Our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

4. Any discounted or exempted amount cannot be claimed for refund.

5. Any extra amount credited to Date Panchang's account may be considered for order enhancement but will not be refundable.

6. In all matters concerning Refund, Date Panchang shall have the deciding hand.

7. Date Panchang may amend its Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

8. If you have any questions/comments about our Refund Policy, please email us at [email protected]